SHIPPING & RETURNS
All GENUMIS orders are shipped free of charge with tracked delivery, allowing you to follow the progress of your order.
Shipments also include coverage in the event of loss during transit, giving you additional peace of mind while your order is on its way.
Domestic Shipping
Spain: 24–72 business hours.
International Shipping
Estimated delivery times are:
- United Kingdom: 2 weeks
- Europe: 2 weeks
- North America: 3 weeks
- Australia, New Zealand & Oceania: 3 weeks
- Asia-Pacific: 3 weeks
- Latin America & the Caribbean: 3 weeks
- North Africa & the Middle East: 3 weeks
We will do everything possible to ensure your order arrives within the indicated timeframe. However, these delivery times are estimates and may be affected by circumstances beyond GENUMIS’s control, such as carrier delays, customs procedures or periods of high demand.
PREPARATION TIME
Orders for items currently in stock are normally prepared within 1–2 business days before dispatch.
For bespoke orders, preparation times may vary. If we already have the required coins in stock, personalisation may only require a few additional days.
If we need to source or acquire a coin that is not currently available in our collection, the process may take several weeks. In these cases, we will inform you of the estimated timeframe before completing the piece.
GENUMIS LIFETIME WARRANTY
A GENUMIS piece is created to accompany you for a lifetime. That is why our cufflinks come with a lifetime warranty.
If, over time, your piece develops an issue related to its craftsmanship or assembly, please contact us. We will assess the piece and, where applicable, repair or replace it at no cost for the repair.
Our lifetime warranty covers manufacturing defects and structural issues resulting from the original assembly of the piece.
It does not cover damage resulting from improper use, impact, loss, theft, alterations made by third parties or the natural cosmetic wear that occurs through use and the passage of time. In such cases, wherever possible, we will endeavour to offer a repair solution.
Buying GENUMIS means acquiring more than a pair of cufflinks: it means having our commitment to your piece throughout its lifetime.
RETURNS
We want you to be completely satisfied with your purchase.
You may request the return of an item purchased online within the applicable statutory period from the date of receipt, without having to provide a reason, except for products where applicable law provides an exception to the right of withdrawal, such as certain items made or personalised specifically for the customer.
In addition to your statutory consumer rights, GENUMIS voluntarily extends the period in which you may request a return to 60 days from receipt of your order, provided that the item meets our return conditions.
To initiate a return, you must contact us in advance.
RETURN CONDITIONS
The item must be returned in its original condition, without alterations or damage beyond what is necessary to inspect its characteristics.
Unless the return is due to a defect, an error by GENUMIS or another circumstance in which GENUMIS is legally required to bear the cost, the direct cost of returning the item shall be borne by the customer.
Once the piece has been received and inspected, we will issue the applicable refund using, where appropriate, the same payment method used for the original purchase.
Items that are personalised or made specifically to the customer’s specifications may be excluded from the statutory right of withdrawal in accordance with applicable law, without prejudice to the customer’s rights in the event of a defect or lack of conformity.
NEED HELP?
If you have any questions about an order, shipping, returns or our lifetime warranty, we will be happy to help.
CONTACT US: info@genumis.es