PRIVACY POLICY
Last updated: September 2026
At GENUMIS, we are committed to protecting the privacy and personal data of our customers and users.
This Privacy Policy explains what personal information we collect through genumis.es, how we use it, how long we may retain it, with whom it may be shared, and your rights in relation to your personal data.
1. DATA CONTROLLER
The data controller responsible for the personal data collected through this website is:
Data Controller: Ali Mroue
Trading Name: GENUMIS
Tax ID (NIF/CIF): X6152832X
Registered Address: C/ Caravaca 11, 46021 Valencia, Spain
Email: info@genumis.es
Website: genumis.es
For any questions regarding privacy or the processing of your personal data, you can contact us at info@genumis.es.
2. PERSONAL DATA WE COLLECT
Depending on how you use our website, we may collect different categories of personal data.
This may include:
Identification data: first and last name.
Contact details: email address, telephone number, postal address, shipping address and billing address.
Order-related data: products purchased, order value, purchase date, shipping method, order status and other information required to manage your purchase.
Billing data: information required to issue invoices when requested or legally necessary.
Communications data: information you provide when contacting GENUMIS through forms, email or other customer service channels.
Technical and browsing data: IP address, device type, browser, pages visited and other technical information that may be collected through cookies or similar technologies, in accordance with our Cookies Policy.
GENUMIS will endeavour to collect only data that is adequate, relevant and necessary for each purpose.
3. HOW WE USE YOUR DATA
Personal data collected through GENUMIS may be used for the following purposes:
Managing Your Purchases
We use the information necessary to process orders placed through our online store, manage payment, prepare products, arrange shipping and keep you informed about the status of your purchase.
Managing Deliveries
We may use and disclose strictly necessary information to the carriers and logistics providers responsible for delivering your order.
Customer Service
We process the information you provide to respond to enquiries, requests, issues, returns, repairs, warranties or any other communications relating to our products or services.
Invoicing and Legal Obligations
We may process and retain certain information where necessary to comply with our tax, accounting, administrative or legal obligations.
Marketing Communications
Where there is a valid legal basis for doing so, we may send you information about GENUMIS, new collections, products, news, content, promotions or other marketing communications.
You may request to stop receiving these communications at any time by using the unsubscribe mechanism provided in the communications or by contacting us.
Improving Our Website
We may use technical, statistical or browsing information to understand how our website is used, identify problems, improve its operation and provide a better user experience, always in accordance with applicable law and our Cookies Policy.
4. LEGAL BASIS FOR PROCESSING
GENUMIS will process your personal data only where there is a lawful basis for doing so.
Depending on the circumstances, processing may be based on:
Performance of a contract: where processing is necessary to manage a purchase, arrange delivery, process a return, manage a warranty or provide a requested service.
Consent: where you have expressly authorised certain processing activities, such as receiving certain marketing communications or the use of certain categories of cookies.
Compliance with a legal obligation: where it is necessary to retain or disclose certain information in order to comply with tax, accounting, administrative or legal obligations.
Legitimate interests: where GENUMIS has a legitimate interest that is not overridden by your rights and freedoms and the processing is permitted under applicable law.
Where processing is based on your consent, you may withdraw it at any time.
5. DATA REQUIRED TO MAKE A PURCHASE
In order to process an order, we will require certain personal information.
If you do not provide the information necessary to manage the purchase, payment, invoicing or delivery, we may be unable to complete your order.
The information provided must be truthful, accurate and up to date.
You are responsible for the accuracy of the information provided and should inform us of any relevant changes where necessary for the proper provision of the service.
6. PAYMENTS
Payments made through genumis.es may be managed by external providers specialising in payment services.
GENUMIS does not need to know or directly store all of the complete bank card details used to make a purchase where those details are processed directly by the relevant payment provider.
These providers may process certain personal data in accordance with their own privacy policies and applicable legal obligations.
Specific information about the payment providers used may be updated when GENUMIS adds, replaces or removes payment methods.
7. SHIPPING AND DELIVERY COMPANIES
When you make a purchase, certain personal data will need to be shared with the carriers or logistics providers responsible for delivering your order.
This information may include:
First and last name, delivery address, postcode, town or city, country, email address and telephone number, where necessary to manage delivery.
GENUMIS will only disclose the information necessary to complete the delivery, provide order tracking or resolve potential issues relating to transportation.
8. NEWSLETTER AND MARKETING COMMUNICATIONS
If you subscribe to our newsletter or consent to receiving marketing communications, we may use your email address to send you news about GENUMIS, new collections, products, content, promotions or other information relating to the brand.
You can unsubscribe at any time using the relevant link included in our communications or by emailing:
Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
9. SHARING DATA WITH THIRD PARTIES
GENUMIS does not sell your personal data.
However, certain providers may access or receive information that is strictly necessary to provide services related to our business operations.
These may include:
- Web hosting and technology service providers.
- E-commerce platforms.
- Payment service providers.
- Shipping and logistics companies.
- Email and communications providers.
- Web analytics services.
- Security and fraud prevention services.
- Tax, accounting or legal advisers where necessary.
Data may also be disclosed to public authorities, government bodies, courts or other organisations where required by law.
Where a provider acts as a data processor, GENUMIS will endeavour to ensure that the contractual and data protection safeguards required by applicable law are in place.
10. INTERNATIONAL DATA TRANSFERS
Some technology providers used by GENUMIS may be located outside the European Economic Area or may process information outside it.
Where international transfers of personal data take place, GENUMIS will endeavour to ensure that they are carried out using mechanisms recognised under applicable law, such as adequacy decisions, Standard Contractual Clauses or other legally recognised safeguards.
11. DATA RETENTION
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected.
Information relating to orders, invoicing and commercial transactions may subsequently be retained for the periods required under tax, accounting, commercial or other applicable legislation.
Data used for marketing communications may be retained until you withdraw your consent or request to stop receiving such communications.
When the information is no longer required, it may be deleted or blocked for the periods established by law.
12. YOUR RIGHTS
Under data protection law, you may exercise the rights applicable to you in relation to your personal data.
These include:
Right of access: to know what personal data we process about you.
Right to rectification: to request the correction of inaccurate or incomplete personal data.
Right to erasure: to request the deletion of your personal data where the legal requirements are met.
Right to restriction of processing: to request that we restrict certain processing activities in the circumstances provided by law.
Right to object: to object to certain processing activities where legally applicable.
Right to data portability: to request certain personal data in a structured, commonly used and machine-readable format, or to request its transmission to another controller where applicable.
Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.
To exercise your rights, you can contact GENUMIS at:
In certain circumstances, we may request additional information to verify your identity before processing your request.
13. COMPLAINTS
If you believe that the processing of your personal data does not comply with applicable data protection law, you have the right to lodge a complaint with the competent data protection authority.
In Spain, the competent authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).
14. DATA SECURITY
GENUMIS implements reasonable technical and organisational measures designed to protect personal data against loss, alteration, unauthorised access, disclosure or processing.
However, no system connected to the Internet can guarantee absolute security.
For this reason, we review and adapt our security measures taking into account the nature of the information processed, available technologies and existing risks.
15. CHILDREN
The services and products offered through GENUMIS are not specifically intended for children.
We do not knowingly collect personal data from children where we know they do not have the necessary legal capacity or authorisation to provide it.
If we become aware that a child’s data has been improperly collected, we will take reasonable steps to delete it.
16. COOKIES
genumis.es uses cookies and similar technologies that are necessary for the operation of the website and, depending on your preferences, may use other technologies for functionality, measurement, analytics or other purposes.
The use of non-essential cookies will be subject to your choices and consent where required by applicable law.
You can find detailed information about the cookies we use, their purposes, duration, providers and the options available to manage them in our Cookies Policy.
17. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
GENUMIS does not control the privacy policies or data processing practices of those third parties.
When you leave genumis.es through an external link, we recommend reviewing the privacy policy of the relevant website.
18. ACCURACY AND UPDATING OF DATA
You confirm that the personal data provided to GENUMIS is accurate and agree to inform us of any changes where necessary.
GENUMIS may take reasonable steps to keep personal information accurate and up to date where necessary for the purposes for which it is used.
19. CHANGES TO THIS POLICY
GENUMIS may amend this Privacy Policy where necessary to reflect legislative, technical or commercial changes, or changes relating to the services offered through the website.
Where significant changes are made, we will update the date shown at the beginning of this Policy and, where legally required, inform affected users.
We recommend reviewing this page periodically to ensure you are familiar with the current version.
20. CONTACT
For any questions relating to this Privacy Policy, the processing of your personal data or the exercise of your rights, you can contact us at:
GENUMIS · EST. 2020