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SHIPPING AND RETURNS

Domestic shipments:

  • Estimated shipping times
  • Spain: 3-7 working days

Domestic rates:

Free ordinary shipping on all our products, this shipping method does not carry tracking number and therefore does not have loss insurance. However, Genumis agrees to send a video to buyers at the time the sealed envelope is deposited in the mailbox to verify the shipment to the buyer. In case of loss of the product by the carrier, Genumis assumes no responsibility for having made the shipment in good faith.

Certified shipments: 5,15o. This modality includes a tracking number of the shipment and an insurance of 30o in case of loss of the envelope.

International shipments:

Estimated shipping times

United Kingdom: 2-3 weeks

North America: 3-4 weeks

Europe: 2-3 weeks

Australia, New Zealand and Oceania: 3-5 weeks

Asia-Pacific: 3-5 weeks

Latin America and the Caribbean: 3-5 weeks

North Africa and the Middle East: 3-5 weeks

We will do our best to meet the estimated shipping times, but we cannot guarantee them because the actual delivery time will depend on the effectiveness of the carriers used.

International rates:

Free ordinary shipping on all our products, this shipping method does not carry tracking number and therefore does not have loss insurance. However, Genumis agrees to send a video to buyers at the time the sealed envelope is deposited in the mailbox to verify the shipment to the buyer. In case of loss of the product by the carrier, Genumis assumes no responsibility for having made the shipment in good faith.

Certified shipments: 7.75 euros. This modality includes a tracking number of the shipment and an insurance of 30o in case of loss of the envelope.

Preparation time:

The handling time of an order is approximately 1 and 2 days.

For custom orders the time may vary because custom preparation can take a couple of days in case the requested Cufflinks have stocks in coins, or weeks if you have to create Cufflinks with out-of-stock coins, and therefore wait for the order of the coins to arrive.

In case of any doubt, you can contact us.

Warranties and returns:

Under EU regulations, if you have purchased a product that is defective, does not work or does not correspond to what is announced, the seller must repair, change it, give you a discount or refund you the amount paid. If you have purchased a product or service online or outside a merchant (by phone, mail or a home seller), you also have the right to cancel and return the order within 14 days, for any reason and without any justification.

At Genumis we accept returns or modifications of the product, being the return shipping costs at the buyer's expense. Please contact us within 60 days of shipping, this being our product warranty.

Return conditions

Return shipping costs are borne by the buyer. If the item is not returned in its original condition, the buyer will be responsible for any loss of its value. Once the product has been received and not altered, Genumis will refund the entire price paid for the item, excluding shipping costs.